Eligibility
A return or exchange may be considered when an item is unopened, unused, in its original condition and accompanied by the original packaging and order details.
Customer care
Return & Exchange Policy
A clear process for eligible unopened products, incorrect items and verified product issues.
Hygiene and opened skincare
For hygiene and product-safety reasons, opened, used or unsealed skincare products are generally not eligible for return unless the item was delivered damaged, incorrect or has a verified issue.
How to request a return
Contact support with your order number, the item name, the reason for the request and clear supporting images where relevant. Do not send a parcel back until return instructions are provided.
Review and approval
Each request is reviewed against the order record and condition of the product. Approval, exchange, store credit or refund depends on the circumstances and available stock.
Return shipping
Responsibility for return shipping depends on the reason for the return. If Rawah Beauty supplied an incorrect or verified damaged item, support will explain the available resolution.
Exclusions
Items damaged through misuse, improper storage, normal wear, personal preference after opening or failure to follow product instructions may not qualify.
