Before dispatch
Contact support immediately with the order number. A cancellation or change may be possible only while the order has not entered packing or dispatch.
Order changes
Cancellation Policy
How to request an order change or cancellation before dispatch.
After dispatch
Once an order has been handed to the courier, cancellation may no longer be possible. The return or refusal process may then apply.
Address or item changes
Changes are not guaranteed. To prevent errors, support may cancel an eligible order and ask the customer to place a new order.
Promotional and limited-stock orders
Changes can affect promotional pricing, gifts, bundles or stock availability. The original offer may not remain available.
Cash-on-delivery refusals
Repeated refusal of confirmed cash-on-delivery orders may lead to limits on future cash-on-delivery access.
Refunds after cancellation
Any approved refund follows the Refund Policy and the processing rules of the payment provider.
