Tell us what you need help with and we’ll route your message with the right context.
For order-related questions, include your order number where available. For damaged or incorrect items, describe the issue clearly; our Refund Policy explains the information that may be useful when a claim is reviewed.
Before you send
Include enough detail for us to understand the request without asking you to repeat basic information. For an existing order, the order number and the email used at checkout are especially helpful.
Please never send card numbers, passwords, one-time verification codes or other sensitive authentication information through this form.
Send Ruwah a message
Order and return enquiries
If your message concerns a damaged, defective or incorrect item, keep the product and packaging while the request is reviewed. Clear photos and your order number can help us understand what happened.
For eligibility, cancellation, exchange and refund information, please read our Refund Policy.
Ruwah Beauty customer care
Ruwah Beauty is an online skincare store serving customers in Pakistan. Use the form above for order support, product questions, delivery enquiries, account assistance, returns and refund requests.