Frequently asked questions.
Quick answers about products, orders, delivery and returns.
How do I choose the right products?
Begin with cleanser, moisturizer and sunscreen. Add one targeted toner, serum or eye product based on your main concern. Contact our support team for product guidance.
Can I use NUB products every day?
Follow the directions on each product page and introduce new active products gradually. Stop use if irritation occurs and seek professional advice for persistent concerns.
How can I track my order?
Use the Track Order page with your order ID and billing email, or contact support through WhatsApp or email.
How long does delivery take?
Delivery times vary by city and courier. The Shipping & Delivery page contains the latest store policy and estimated timelines.
What should I do if my parcel arrives damaged?
Take clear photos of the parcel and product, then contact support as soon as possible with your order number.
Can I return an opened skincare product?
For hygiene reasons, opened or used products are generally not returnable unless they are defective or incorrect. Review the Returns & Refunds page for the complete store policy.
Still need help?
Our support team can help with product selection and order questions.
Contact support →