Contact support first
Send your order number, reason and clear photos when reporting a damaged or incorrect item.
CUSTOMER CARE
Returns & Refunds
A simple process for incorrect, damaged or eligible unopened items.
Keep products unused
For hygiene and safety, opened or used skincare products are generally not eligible unless they are defective.
Approval before return
Do not send a parcel back until the support team confirms the return instructions and address.
Refund processing
Approved refunds are processed using the store’s available payment method after inspection of the returned item.
Important store note
Replace this starter text with your exact return window, eligibility rules, shipping responsibility and refund timeline before launch.