Refund policy

Refund & Replacement Policy

At Ruwah Beauty, we want you to be satisfied with your purchase. If there is an issue with your order, you can request a return, replacement, or refund subject to the conditions below.

15 Day Return Window

You may request a return within 15 days from the date your order is delivered.

To start a return or refund request, contact us at:

Email: Ruwahbeauty@gmail.com
WhatsApp: Contact us through the WhatsApp option available on our website.

Please provide:

  • Order number
  • Name and contact number
  • Reason for the return
  • Photos of the product and packaging where relevant
  • Unboxing video, if available

Eligible Returns and Replacements

You may request a return or replacement if:

  • You received a damaged product
  • The product leaked during delivery
  • You received the wrong product
  • The product was expired when delivered
  • Your order was incomplete
  • An unopened and unused product is being returned within the 15 day return period

For damaged, incorrect, expired, or incomplete orders, please provide clear photos so our team can verify the issue.

Opened or Used Products

Due to hygiene and safety reasons, skincare products that have been opened or used cannot be returned simply because of a change of mind.

A return may still be considered where there is a genuine product defect or another issue covered by this policy.

Product Results & Skin Compatibility

Skincare products may perform differently depending on skin type, routine, and individual sensitivity.

Not achieving an expected result does not automatically qualify a product for a refund.

Customers should review the product ingredients before use and perform a patch test where appropriate.

Replacement

If an eligible product arrives damaged, leaked, expired, incomplete, or incorrect, Ruwah Beauty may arrange a free replacement.

No additional delivery charge will apply where the issue occurred from our side.

Refund Processing

Once an approved returned item is received by Ruwah Beauty, our team will verify the returned product.

The approved refund amount will be processed within 7 working days after we receive the returned item.

For Cash on Delivery orders, refunds may be processed through:

  • Bank transfer
  • Easypaisa
  • JazzCash

Customers will be asked to provide the required account details after the refund is approved.

Important

Products should be returned in their original packaging where reasonably possible.

Ruwah Beauty reserves the right to decline a return where the product does not meet the conditions stated in this policy.

Contact Us

For any return, replacement, or refund request:

Email: Ruwahbeauty@gmail.com
Website: ruwahbeauty.com
WhatsApp: Available through our website